x10Hosting negative review #11812 by Joe (sopl@h...) on Aug 2010
x10Hosting got a negative review on and one official response on
Joe ( sopl@h... )
Like another unhappy reviewer I have a .net website hosted by these guys, or not hosted by these guys as the case really is. My website has only be available for one day in the last thirty two days, I’m using free hosting from a ‘try before you buy’ perspective and I couldn’t be more disappointed, I certainly won’t be buying. The server fails to deliver .net pages, it keeps claiming the pages can’t be found, complete nonsense of course, it seemed to manage to find them on one day in the last thirty two. HTML pages however will be found without problems.
Due to them updating their servers, which they made a massive balls up of due to extraordinarily bad planning, they won’t let you post support messages, if you do they threaten to delete your account. So if you have a problem that can only be resolved by them then tough. I took the chance and posted a support message, I mean with the website only being available for one day in thirty two I wouldn’t actually exactly be losing anything if they delete my account, but they didn’t respond as expected, they didn’t delete my account either, I suspect they knew that as it didn’t work it wasn’t worth deleting.
The fact is they don’t know what is causing the problems because they lack the expertise, it’s so glaringly obvious, and that is why they ignore you. If someone does complain they take the line ‘hey it’s free what more do you want!!!’, but in reality it isn’t free unless they consider offering no service as a free service because that is what it really is ‘no service’.
On the plus side I’m glad I got the chance to try before I buy because I would really be annoyed if I had to pay for this rubbish – no service, no support, no expertise, no good!
Due to them updating their servers, which they made a massive balls up of due to extraordinarily bad planning, they won’t let you post support messages, if you do they threaten to delete your account. So if you have a problem that can only be resolved by them then tough. I took the chance and posted a support message, I mean with the website only being available for one day in thirty two I wouldn’t actually exactly be losing anything if they delete my account, but they didn’t respond as expected, they didn’t delete my account either, I suspect they knew that as it didn’t work it wasn’t worth deleting.
The fact is they don’t know what is causing the problems because they lack the expertise, it’s so glaringly obvious, and that is why they ignore you. If someone does complain they take the line ‘hey it’s free what more do you want!!!’, but in reality it isn’t free unless they consider offering no service as a free service because that is what it really is ‘no service’.
On the plus side I’m glad I got the chance to try before I buy because I would really be annoyed if I had to pay for this rubbish – no service, no support, no expertise, no good!
I am sorry that your account has experienced that much downtime. But due to the growth of the service, we get consistently more users, this put a strain on software such as cPanel and on the hardware, and we are hard at work trying to find solution to these bottlenecks. Also, moving over 60k+ accounts from a slow server to a more performing server is almost certain to bring up some unexpected problem, even if we planned for the unexpected.
Marketing representative ([email protected], ).
Marketing representative ([email protected], ).
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