Site Ground review #14847 by Sharon Jackson (moonrabbit@s...) on 2011
Site Ground got a negative review on and one official response on
Sharon Jackson ( moonrabbit@s... )
This company contacted one of my clients (I am a website designer) to suggest to her that she change her DNS to them. She did not request this, she does not even know what a DNS is:
<http://www.siteground.com>
Dear (name deleted by me),
We have successfully completed the transfer of your host server. We expect that this hardware upgrade will result in a faster loading speed and enhanced performance of your websites.
The server transfer procedure involved a change of IPs as previously announced. For your accounts labyrinth-circle.com, we have automatically changed the DNS and pointed the traffic to the newly assigned IP. You are not required to take any further action for these accounts. ACTION REQUIRED WITHIN THE NEXT 48 HOURS:
• For the following additional domains (domain name deleted by me), please point your DNS to the NEW IP: 184.154.160.5
In the event that you have not updated the DNS settings of the domains to the IP address of your new host server within 48 hours, you may experience data loss and service interruption If you have difficulties pointing your DNS to the new IP, please contact us through our Helpdesk from User Area ->Get Support ->Report a hosting related issue. We are sorry if this transfer has caused you any inconvenience and we hope you will be pleased with the improved service quality.
Best Regards, The SiteGround Team
www.SiteGround.com <http://www.siteground.com>
I have emailed them to express my disgust at their unethical behaviour.
<http://www.siteground.com>
Dear (name deleted by me),
We have successfully completed the transfer of your host server. We expect that this hardware upgrade will result in a faster loading speed and enhanced performance of your websites.
The server transfer procedure involved a change of IPs as previously announced. For your accounts labyrinth-circle.com, we have automatically changed the DNS and pointed the traffic to the newly assigned IP. You are not required to take any further action for these accounts. ACTION REQUIRED WITHIN THE NEXT 48 HOURS:
• For the following additional domains (domain name deleted by me), please point your DNS to the NEW IP: 184.154.160.5
In the event that you have not updated the DNS settings of the domains to the IP address of your new host server within 48 hours, you may experience data loss and service interruption If you have difficulties pointing your DNS to the new IP, please contact us through our Helpdesk from User Area ->Get Support ->Report a hosting related issue. We are sorry if this transfer has caused you any inconvenience and we hope you will be pleased with the improved service quality.
Best Regards, The SiteGround Team
www.SiteGround.com <http://www.siteground.com>
I have emailed them to express my disgust at their unethical behaviour.
Hello Sharon,
Thank you for your review.
Please note, that the email you have quoted contains useful information for the owner of the hosting account, that will help him/her to utilize the full potential of our services. With this email our team wants to let you know, that the additional domain that you have assigned yourself to this account is not pointed to us and thus cannot be used with our hosting. If your domain name is not pointed to the correct DNS, your website will become inaccessible. You can read more about this here: http://kb.siteground.com/article/Common_reasons_for_a_site_to_be_inaccessible.html
You should also consider that our system emails are only sent to the email address of the account owner. If you do not wish that your customer receives these emails, please update the records from your User Area.
Kindest Regards,
The SiteGround Team
Marketing representative (Marina Yordanova - [email protected], ).
Thank you for your review.
Please note, that the email you have quoted contains useful information for the owner of the hosting account, that will help him/her to utilize the full potential of our services. With this email our team wants to let you know, that the additional domain that you have assigned yourself to this account is not pointed to us and thus cannot be used with our hosting. If your domain name is not pointed to the correct DNS, your website will become inaccessible. You can read more about this here: http://kb.siteground.com/article/Common_reasons_for_a_site_to_be_inaccessible.html
You should also consider that our system emails are only sent to the email address of the account owner. If you do not wish that your customer receives these emails, please update the records from your User Area.
Kindest Regards,
The SiteGround Team
Marketing representative (Marina Yordanova - [email protected], ).
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