Green Geeks negative review #15552 by Ian Thompson (ian@k...) on 2011
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Ian Thompson ( ian@k... )
I was very excited to find SiteCloud. They looked like the perfect host. I want Rackspace Cloud quality, but not at their prices. I figured SiteCloud was the one.
I tried to register my first domain with them, but canceled before I made a payment on PayPal because they do not give you the total cost of the annual or 2/3 year plan until you get to the Payment Gateway. Once I got there, I did the math and quit out. This should have been a no sale, but with SiteCloud they send you an order confirmation as soon as they hand you off to the Payment Gateway (CC or PayPal). I received an email that they need to contact me by phone to verify my account. This was 2 days later. I didn't pay anything, so I told them to just cancel the order in their system. OrderID=1533.
I still had faith in SiteCloud and thought it was time to turn it on, but go with the month-to-month plan as that made more sense for me right now. So I completed the process once at 5:37pm, but when I got to the PayPal checkout for the 1 year term, I changed my mind and went to the month-to-month plan. Given I have already received an email for order confirmation without paying.
So I bite the bullet and go with the month-to-month plan at 6:14pm. Pay with PayPal the $24+ dollars, and I am on my way. Or so I thought. The next day I wanted to find out the status of my order, so I contacted their Live Chat. Once talking with their rep, he informed me that my order has been flagged and will be escalated to a supervisor. I asked why and was told it was because I used my US billing address and my IP is from Hong Kong (where I am currently working). I said no problem asked how long it should take and they said to try back tomorrow because I supervisor will handle it.
Day 2 - I try to contact chat support (off hours - remember I am in Hong Kong) and ask them about my order. He tells me the same thing about it being escalated and that a supervisor will review it. I told him I understand that he is just a support rep, but that this waiting looks bad for SiteCloud. He informed me it would be taken care of ASAP.
Day 3 - I am now getting pissed off. How can it take 3 days to activate an account. I gave them the reason for the HKG ip, gave them my HKG mobile number for verification purposes and waited up a few nights to see if they would call. Nothing. The chat rep tells me to call the 800 number. Are they going to be there? Yes, he says. OK!
Finale - So I call the customer service rep and tell them that I need to check on the status of my order. He comes back and tells me that a supervisor will have to review this order. I tell him that I need a supervisor to do it NOW. He then proceeds to discuss this with the supervisor. GREAT, finally my account will be activated. WRONG! I get an automated email that my order has been rejected. WOW that was fast. After reading the email, the rep comes back on the phone to tell me that the order has been rejected. Hmm. Ingenious Sherlock. I guess I should have known from the email you just sent me. Now I am upset and start fuming. I am completely upset that I waited 3 days for them to reject my order. WTH! I can't understand this. I fume a little at the rep and then tell him that he can expect me to write about this on the forums. It's not going to be pretty, and it's not.
Conclusion: I am upset that I wasted 3 days of my life waiting for them, but relieved that I am not out any cash (provided my refund comes) and I didn't have my site active. This is the only saving grace.
So do your own research, but after thinking about it long and hard, please don't buy into their creative marketing. It will be nothing, but a hassle. And just think of this as a final thought. If an escalated, priority (new order) takes 3 days to complete with incessant badgering on my part, what happens to an escalated, low priority issue like your site is down. I don't want to take that chance do you.
I tried to register my first domain with them, but canceled before I made a payment on PayPal because they do not give you the total cost of the annual or 2/3 year plan until you get to the Payment Gateway. Once I got there, I did the math and quit out. This should have been a no sale, but with SiteCloud they send you an order confirmation as soon as they hand you off to the Payment Gateway (CC or PayPal). I received an email that they need to contact me by phone to verify my account. This was 2 days later. I didn't pay anything, so I told them to just cancel the order in their system. OrderID=1533.
I still had faith in SiteCloud and thought it was time to turn it on, but go with the month-to-month plan as that made more sense for me right now. So I completed the process once at 5:37pm, but when I got to the PayPal checkout for the 1 year term, I changed my mind and went to the month-to-month plan. Given I have already received an email for order confirmation without paying.
So I bite the bullet and go with the month-to-month plan at 6:14pm. Pay with PayPal the $24+ dollars, and I am on my way. Or so I thought. The next day I wanted to find out the status of my order, so I contacted their Live Chat. Once talking with their rep, he informed me that my order has been flagged and will be escalated to a supervisor. I asked why and was told it was because I used my US billing address and my IP is from Hong Kong (where I am currently working). I said no problem asked how long it should take and they said to try back tomorrow because I supervisor will handle it.
Day 2 - I try to contact chat support (off hours - remember I am in Hong Kong) and ask them about my order. He tells me the same thing about it being escalated and that a supervisor will review it. I told him I understand that he is just a support rep, but that this waiting looks bad for SiteCloud. He informed me it would be taken care of ASAP.
Day 3 - I am now getting pissed off. How can it take 3 days to activate an account. I gave them the reason for the HKG ip, gave them my HKG mobile number for verification purposes and waited up a few nights to see if they would call. Nothing. The chat rep tells me to call the 800 number. Are they going to be there? Yes, he says. OK!
Finale - So I call the customer service rep and tell them that I need to check on the status of my order. He comes back and tells me that a supervisor will have to review this order. I tell him that I need a supervisor to do it NOW. He then proceeds to discuss this with the supervisor. GREAT, finally my account will be activated. WRONG! I get an automated email that my order has been rejected. WOW that was fast. After reading the email, the rep comes back on the phone to tell me that the order has been rejected. Hmm. Ingenious Sherlock. I guess I should have known from the email you just sent me. Now I am upset and start fuming. I am completely upset that I waited 3 days for them to reject my order. WTH! I can't understand this. I fume a little at the rep and then tell him that he can expect me to write about this on the forums. It's not going to be pretty, and it's not.
Conclusion: I am upset that I wasted 3 days of my life waiting for them, but relieved that I am not out any cash (provided my refund comes) and I didn't have my site active. This is the only saving grace.
So do your own research, but after thinking about it long and hard, please don't buy into their creative marketing. It will be nothing, but a hassle. And just think of this as a final thought. If an escalated, priority (new order) takes 3 days to complete with incessant badgering on my part, what happens to an escalated, low priority issue like your site is down. I don't want to take that chance do you.
This is Trey Gardner CEO of SiteCloud,
In order to make sure that we are not accepting fraudulent accounts we have strict verification procedures which keeps spammers and hackers off our servers. In very few cases our stringent rules confirming accounts may delay good customers activations as we work to make sure that no bad clients get onto the servers. We do apologize for these procedures but it is in the best interest of the majority of our clients.
Thanks,
Trey Gardner
Marketing representative ([email protected], ).
In order to make sure that we are not accepting fraudulent accounts we have strict verification procedures which keeps spammers and hackers off our servers. In very few cases our stringent rules confirming accounts may delay good customers activations as we work to make sure that no bad clients get onto the servers. We do apologize for these procedures but it is in the best interest of the majority of our clients.
Thanks,
Trey Gardner
Marketing representative ([email protected], ).
57 out of 61 users found this review to be helpful!