Green Geeks negative review #15569 by Chris Farina (chris@d...)
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Chris Farina ( chris@d... )
Well I have been with greengeeks.com since 05/31/2010. I signed up for a Sprout reseller account. I have about 3 sites in development and 9 live sites (which are currently down) Up until this point I was very pleased with there service.
About 2 weeks ago I received an email from greengeeks about an "Abuse Violation" that one of my sites was sucking up 90% of the servers CPUs and had ben suspended. This made a little sense for the site was running magento. I was told I could either move on to a new host or upgrade to VPS.
I decided to go with 512 MB VPS. and was told that this should be sufficient to run the site. and that I would be pro rated. (yeah right)
I had moved the site over and it continually crashed from the memory exceeding. I asked for help on this matter regarding DNS, and settings and received either vague responses or responses that pertained to one thing I would ask of in an email. Never really answering a question, more like dancing around or responding to one element of a question.
I checked for myself if I removed the magento store completely (database and files) and ran just a static site instead, and still my memory is rising to about 88%-89%
I've asked several times to have their guys look over what I did to make sure it's right. I was told to disable spamassin! and I never got a response other than a knowledge base link on their site. Along with being told to optimize my wordpress sites and disable plugins! WHAT! in this day and age, damn near every site is based on some sort of CMS.
I even asked for them to send me reports on what sites are problematic. I got nothing.
Now my reseller account is acting up. Sites are unavailable, email is down. Yet I can access via FTP if use an IP address instead of the ftp.domainname.com. And I can access my email via webmail. Seems like a DNS issue...
I emailed support about it and all they asked me was: "what are the errors you receive while trying to FTP?"
I sent them the errors even though it wasn't what I asking about and have yet to receive anything on this matter. When I call their guys seem to know nothing about anything, and only direct you to email support.
2 hours of downtime just today, with no email.
I hate to bash people, places, and companies... But if you are thinking of going with greengeeks, I would think twice.
About 2 weeks ago I received an email from greengeeks about an "Abuse Violation" that one of my sites was sucking up 90% of the servers CPUs and had ben suspended. This made a little sense for the site was running magento. I was told I could either move on to a new host or upgrade to VPS.
I decided to go with 512 MB VPS. and was told that this should be sufficient to run the site. and that I would be pro rated. (yeah right)
I had moved the site over and it continually crashed from the memory exceeding. I asked for help on this matter regarding DNS, and settings and received either vague responses or responses that pertained to one thing I would ask of in an email. Never really answering a question, more like dancing around or responding to one element of a question.
I checked for myself if I removed the magento store completely (database and files) and ran just a static site instead, and still my memory is rising to about 88%-89%
I've asked several times to have their guys look over what I did to make sure it's right. I was told to disable spamassin! and I never got a response other than a knowledge base link on their site. Along with being told to optimize my wordpress sites and disable plugins! WHAT! in this day and age, damn near every site is based on some sort of CMS.
I even asked for them to send me reports on what sites are problematic. I got nothing.
Now my reseller account is acting up. Sites are unavailable, email is down. Yet I can access via FTP if use an IP address instead of the ftp.domainname.com. And I can access my email via webmail. Seems like a DNS issue...
I emailed support about it and all they asked me was: "what are the errors you receive while trying to FTP?"
I sent them the errors even though it wasn't what I asking about and have yet to receive anything on this matter. When I call their guys seem to know nothing about anything, and only direct you to email support.
2 hours of downtime just today, with no email.
I hate to bash people, places, and companies... But if you are thinking of going with greengeeks, I would think twice.
This is Trey Gardner CEO of GreenGeeks,
I have asked our top support team members to look into Chris' critique here regarding the magento site & it's usage of system resources. We do monitor clients' accounts and how they are preforming on the servers so that no one (or few) sites could cause a major slowdown to the other clients on those servers and in some cases we are forced to suspend the account until we figure out why that site is causing issues on the server. Sometimes sites can spike in CPU usage and we must make sure that our services are working correctly for all of our clients.
At the time of writing this I see that Chris still maintains his reseller account with us and is active.
As always we will work to make sure that all of our clients are satisfied and that those clients which may have issues with their sites which are causing issues to the servers that we work with those clients to bring the accounts in good standing with the server.
Thank You,
Trey Gardner
Marketing representative ([email protected], ).
I have asked our top support team members to look into Chris' critique here regarding the magento site & it's usage of system resources. We do monitor clients' accounts and how they are preforming on the servers so that no one (or few) sites could cause a major slowdown to the other clients on those servers and in some cases we are forced to suspend the account until we figure out why that site is causing issues on the server. Sometimes sites can spike in CPU usage and we must make sure that our services are working correctly for all of our clients.
At the time of writing this I see that Chris still maintains his reseller account with us and is active.
As always we will work to make sure that all of our clients are satisfied and that those clients which may have issues with their sites which are causing issues to the servers that we work with those clients to bring the accounts in good standing with the server.
Thank You,
Trey Gardner
Marketing representative ([email protected], ).
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