Green Geeks negative review #16626 by nolanb (ben.nolan@b...) on 2011
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...nolanb ( ben.nolan@b... )
Domain Stolen
Due to using GreenGeeks and their disgusting customer support I have managed to have my domain stolen.
I had my domain registered with them and a hosting plan.
After 6 months and several support requests regarding the lack of speed which went unresolved I decided to move the hosting to another provider. Speed improved immediately with the new provider.
After 12 months had elapsed I was sent an email from GreenGeeks that I would be billed for another 12 months automatically when the 12months expired.
I emailed GreenGeeks to say I did not want to continue with the hosting where upon they cancelled my account including my Domain registration.
I immediately emailed GreenGeeks to say I would like to renew my Domain to which they said they wont do.
After several emails requesting information on how-to renew/transfer my domain I received no response. Then my Domain registration expired and now I find that within a couple of hours of my Domain expiring someone has taken it. Appears to be a Domain sitter.
Thanks GreenGeeks, I have invested alot of time and money in this site and now I have lost the Domain, my site is no longer visible and I cannot get my domain back.
My warning for people considering using GeenGeeks cannot be strong enough. They are not incompetent, they are negligent with other peoples property. Dont use them under any circumstances.
Due to using GreenGeeks and their disgusting customer support I have managed to have my domain stolen.
I had my domain registered with them and a hosting plan.
After 6 months and several support requests regarding the lack of speed which went unresolved I decided to move the hosting to another provider. Speed improved immediately with the new provider.
After 12 months had elapsed I was sent an email from GreenGeeks that I would be billed for another 12 months automatically when the 12months expired.
I emailed GreenGeeks to say I did not want to continue with the hosting where upon they cancelled my account including my Domain registration.
I immediately emailed GreenGeeks to say I would like to renew my Domain to which they said they wont do.
After several emails requesting information on how-to renew/transfer my domain I received no response. Then my Domain registration expired and now I find that within a couple of hours of my Domain expiring someone has taken it. Appears to be a Domain sitter.
Thanks GreenGeeks, I have invested alot of time and money in this site and now I have lost the Domain, my site is no longer visible and I cannot get my domain back.
My warning for people considering using GeenGeeks cannot be strong enough. They are not incompetent, they are negligent with other peoples property. Dont use them under any circumstances.
This is Trey Gardner, CEO of GreenGeeks.
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, [email protected] and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
[email protected]
Marketing representative ([email protected], ).
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, [email protected] and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
[email protected]
Marketing representative ([email protected], ).
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