Site Ground negative review #17929 by Mike (admin@g...) on Sep 2011
Site Ground got a negative review on
Mike ( admin@g... )
Horrible state of hardware
I have been hosting with these guys for years and devastating issues pop up regularly. I just received info that there has been a HD failure again on my main site, this is the second time on this one site. All e-mail accounts have been wiped. First time they wiped my entire website and database.
I paid for an SSL certificate in December 2010 and it took them 8 months to figure it out and today, September 2011 it is still not working. I got an e-mail from them stating that they want me to fill more forms out. And all they do is re-sell Global's certificates.
I have never gotten as much as a sorry from them. Not even a free month to re-build my business. I lost clients & money due to the horrible state of their infrastructure. HD failures are a regular occurrence every 8 months at least.
Getting hold of customer service is next to impossible alone and the company feels that they have zero responsibility for everything that is happening.
All of their tech support is outsourced and if you actually get hold of them it's impossible to get anything done.
Do not host with these people, don't get the price fool you. Contact me if you have any questions, perhaps I can actually get the customer service to e-mail me !
I have been hosting with these guys for years and devastating issues pop up regularly. I just received info that there has been a HD failure again on my main site, this is the second time on this one site. All e-mail accounts have been wiped. First time they wiped my entire website and database.
I paid for an SSL certificate in December 2010 and it took them 8 months to figure it out and today, September 2011 it is still not working. I got an e-mail from them stating that they want me to fill more forms out. And all they do is re-sell Global's certificates.
I have never gotten as much as a sorry from them. Not even a free month to re-build my business. I lost clients & money due to the horrible state of their infrastructure. HD failures are a regular occurrence every 8 months at least.
Getting hold of customer service is next to impossible alone and the company feels that they have zero responsibility for everything that is happening.
All of their tech support is outsourced and if you actually get hold of them it's impossible to get anything done.
Do not host with these people, don't get the price fool you. Contact me if you have any questions, perhaps I can actually get the customer service to e-mail me !
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