Green Geeks negative review #20045 by utum (shellymutugrigg@y...)
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...utum ( shellymutugrigg@y... )
Severely disappointed in Greengeeks
The following is a copy of an email I have been forced to send Trey Gardner regarding the service (and failure there of) from Green Geeks. And as of yet still have not received a response.
I would welcome a public reply to this email on this page and understand how Mr Gardner intends to resolve this issue.
Many thanks
From: S ******
Sent: jueves, 17 de mayo de 2012 18:41 PM
To: '[email protected]'
Subject: Complaints on customer service received and handling of account www.*****.co***
Good evening Trey,
It is sadly that I must bring to your attention some serious failings in the customer service and account management from your staff at Green Geeks that I have experienced.
I opted to select yourselves as web hosting providers after reading your claims for Green Web Hosting in January 2012. Before signing up to your services I verified with the sales department that I would be able to have a parent email account that would allow me to view and send mail from a single source for my NZ and UK based domains. I also confirmed that the support team would settle any issues I had promptly to my satisfaction. I also confirmed that they in fact had an online cpanel backup facility that would allow me to backup my files
During my time with Green Geeks I have raised numerous help desk tickets regarding these problems:
[#BEU-164887]
[#PQA-598910]
[#XQE-283812]
[#MBD-636734]
[#QDY-932411]
[#FLA-115722]
[#RJJ-796053]
[#FXU-247659]
[#DJY-415097]
[#TIB-697468]
[#YRK-172559]
[#LCY-844600]
[#OLR-475886]
And have not had them resolved. The support desk simply send out responses telling me I need to find a work arounds and accept the fact they can not provide me with the service I was sold.
After four months of this, I felt I had no choice but to source a web hosting provider that could service my needs. This month I transferred to them and requested a cancellation with a pro-rata refund for the remaining term of my plan with Green Geeks.
I was told because the term of my contract was beyond the 30 day period I was not entitled to a refund. I understand, that if I changed my mind I was not eligible for a refund. However in this case I was forced to source another hosting provider because Green Geeks has failed to provide the service I have paid for. I believe it is a breach of US Consumer Law to withhold funds for services failed to be rendered.
I then made two formal complaints about the service received [#PQA-598910] & [#WVZ-294690] and again requested the refund again and got responses that Green Geeks had already responded to this and I had no case. I was also lied to by one Mr Josh Dargie saying that I had been offered a partial refund and that I had refused it, which is completely incorrect. I have been requesting the entire time for a pro-rata refund for services not rendered as due under US Consumer Law.
I have now had no choice but to lay a formal complaint with the Federal Trading Commission USA (complaint number - 37354392) about the trading practices employed by Green Geeks to withhold customer funds illegally.
I am requesting that you as CEO see it fit to review my account and issue a refund to the amount of $132.00 being the original amount of $148.20 minus 5 months of hosting services.
If you could resolve this issue, that would be very much appreciated.
Many thanks
The following is a copy of an email I have been forced to send Trey Gardner regarding the service (and failure there of) from Green Geeks. And as of yet still have not received a response.
I would welcome a public reply to this email on this page and understand how Mr Gardner intends to resolve this issue.
Many thanks
From: S ******
Sent: jueves, 17 de mayo de 2012 18:41 PM
To: '[email protected]'
Subject: Complaints on customer service received and handling of account www.*****.co***
Good evening Trey,
It is sadly that I must bring to your attention some serious failings in the customer service and account management from your staff at Green Geeks that I have experienced.
I opted to select yourselves as web hosting providers after reading your claims for Green Web Hosting in January 2012. Before signing up to your services I verified with the sales department that I would be able to have a parent email account that would allow me to view and send mail from a single source for my NZ and UK based domains. I also confirmed that the support team would settle any issues I had promptly to my satisfaction. I also confirmed that they in fact had an online cpanel backup facility that would allow me to backup my files
During my time with Green Geeks I have raised numerous help desk tickets regarding these problems:
[#BEU-164887]
[#PQA-598910]
[#XQE-283812]
[#MBD-636734]
[#QDY-932411]
[#FLA-115722]
[#RJJ-796053]
[#FXU-247659]
[#DJY-415097]
[#TIB-697468]
[#YRK-172559]
[#LCY-844600]
[#OLR-475886]
And have not had them resolved. The support desk simply send out responses telling me I need to find a work arounds and accept the fact they can not provide me with the service I was sold.
After four months of this, I felt I had no choice but to source a web hosting provider that could service my needs. This month I transferred to them and requested a cancellation with a pro-rata refund for the remaining term of my plan with Green Geeks.
I was told because the term of my contract was beyond the 30 day period I was not entitled to a refund. I understand, that if I changed my mind I was not eligible for a refund. However in this case I was forced to source another hosting provider because Green Geeks has failed to provide the service I have paid for. I believe it is a breach of US Consumer Law to withhold funds for services failed to be rendered.
I then made two formal complaints about the service received [#PQA-598910] & [#WVZ-294690] and again requested the refund again and got responses that Green Geeks had already responded to this and I had no case. I was also lied to by one Mr Josh Dargie saying that I had been offered a partial refund and that I had refused it, which is completely incorrect. I have been requesting the entire time for a pro-rata refund for services not rendered as due under US Consumer Law.
I have now had no choice but to lay a formal complaint with the Federal Trading Commission USA (complaint number - 37354392) about the trading practices employed by Green Geeks to withhold customer funds illegally.
I am requesting that you as CEO see it fit to review my account and issue a refund to the amount of $132.00 being the original amount of $148.20 minus 5 months of hosting services.
If you could resolve this issue, that would be very much appreciated.
Many thanks
Hello,
We apologize for the issues that you've faced with our service. Upon review of this case, we found that the customer was provided sufficient tools to complete the tasks but chose not to implement them.
We disable the cPanel backup facility by default as it is a huge contributor to causing I/O load on the servers which impacts performance. Instead we take nightly backups via a 3rd party tool of which backups are available to those customers.
Customer was offered a partial refund.
Marketing representative ([email protected], ).
We apologize for the issues that you've faced with our service. Upon review of this case, we found that the customer was provided sufficient tools to complete the tasks but chose not to implement them.
We disable the cPanel backup facility by default as it is a huge contributor to causing I/O load on the servers which impacts performance. Instead we take nightly backups via a 3rd party tool of which backups are available to those customers.
Customer was offered a partial refund.
Marketing representative ([email protected], ).
91 out of 100 users found this review to be helpful!