Green Geeks negative review #20118 by Etalman (Sbox.eric@g...)
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Etalman ( Sbox.eric@g... )
Think twice before signing up
I started two years ago with GreenGeeks at a great promotional price. Renewal on the second year came at a 100% increase so I let them know via emai I wanted to transfer my domain name and cancel out my account (hosting). It took two weeks of daily emails to finally convince them to allow my domain to transfer to Godaddy. If your in this position keep pressing them. They are grabbing up the DrupalforDummies crowd they then they hold their "dummies" domains hostage for a ransom when they dont pay they overpriced hosting. Luckly for me my hard work and persistence payed off and now I have my domain! Horay!
I was so pleased about getting my domain and feeling that Green Geeks had more than sufficient requests to cancel my account after all we had been through I ignored the emails they were sending about a renewal invoice for the hosting ($100+).
That was until I see the charge on my credit card and figure out I have to go to GreenGeeks.com/cancel and that my multiple emails and phones calls expressing that I did not wish to continue my service does not fit their terms and conditions. So I cancel online and politely call in to request a refund (even partial) with Mark (nice guy). He somewhat agrees that what I'm asking for seems fair yet transfers me to the infamous Josh whom informs me that a partial refund is not possiable because I FAILED to follow their instructions for canceling my account in addition to not owning up to my MANLY obligations. If you get transferred to this guy hang up, he will ruin your day and a make you question if there is really hope for mankind.
The summation of my experience comes to; Green Geeks is not a scam but their offers are misleading and they hide behind their terms and conditions (which who actually reads?) and when it comes to dealing with renewals, refunds or change of accounts their customer service is far away from what we know in the open-source community as polite and fair. I strongly suggest the Drupal community reconsiders GreenGeeks as the official host for dummies.
To the CEO of GreenGeeks Tray, I left you a message with Mark to call and discuss this with me as i would like to coe to a fair resolution for bothnof us. However, i encourage you to listen to the phone call with Josh to hear how rude and disrespectful he was to me on the hone.
He would not let me finish speaking and he was very insulting regarding my inability to use your online cancel form. I would like a copy of this phone call to submit to my attorney for review.
Thannk You.
Eric
I started two years ago with GreenGeeks at a great promotional price. Renewal on the second year came at a 100% increase so I let them know via emai I wanted to transfer my domain name and cancel out my account (hosting). It took two weeks of daily emails to finally convince them to allow my domain to transfer to Godaddy. If your in this position keep pressing them. They are grabbing up the DrupalforDummies crowd they then they hold their "dummies" domains hostage for a ransom when they dont pay they overpriced hosting. Luckly for me my hard work and persistence payed off and now I have my domain! Horay!
I was so pleased about getting my domain and feeling that Green Geeks had more than sufficient requests to cancel my account after all we had been through I ignored the emails they were sending about a renewal invoice for the hosting ($100+).
That was until I see the charge on my credit card and figure out I have to go to GreenGeeks.com/cancel and that my multiple emails and phones calls expressing that I did not wish to continue my service does not fit their terms and conditions. So I cancel online and politely call in to request a refund (even partial) with Mark (nice guy). He somewhat agrees that what I'm asking for seems fair yet transfers me to the infamous Josh whom informs me that a partial refund is not possiable because I FAILED to follow their instructions for canceling my account in addition to not owning up to my MANLY obligations. If you get transferred to this guy hang up, he will ruin your day and a make you question if there is really hope for mankind.
The summation of my experience comes to; Green Geeks is not a scam but their offers are misleading and they hide behind their terms and conditions (which who actually reads?) and when it comes to dealing with renewals, refunds or change of accounts their customer service is far away from what we know in the open-source community as polite and fair. I strongly suggest the Drupal community reconsiders GreenGeeks as the official host for dummies.
To the CEO of GreenGeeks Tray, I left you a message with Mark to call and discuss this with me as i would like to coe to a fair resolution for bothnof us. However, i encourage you to listen to the phone call with Josh to hear how rude and disrespectful he was to me on the hone.
He would not let me finish speaking and he was very insulting regarding my inability to use your online cancel form. I would like a copy of this phone call to submit to my attorney for review.
Thannk You.
Eric
Hello Eric,
I'm sorry that you've had issues with our renewal policy. You signed up for our promotional pricing which gives you a discount for the first term that you are with us, after which regular rates apply. This is clearly marked in our terms of service, on our order form, and in our KB which displays all of our pricing.
We cannot be held responsible for clients who ignore e-mails and disregard reading the terms of service. These things are put in place to ensure that these types of issues do not occur. We're also here 24/7 to clear up any confusion that you may have about any of our policies.
If you have any further concerns, do not hesitate to contact me at [email protected]
Marketing representative ([email protected], ).
I'm sorry that you've had issues with our renewal policy. You signed up for our promotional pricing which gives you a discount for the first term that you are with us, after which regular rates apply. This is clearly marked in our terms of service, on our order form, and in our KB which displays all of our pricing.
We cannot be held responsible for clients who ignore e-mails and disregard reading the terms of service. These things are put in place to ensure that these types of issues do not occur. We're also here 24/7 to clear up any confusion that you may have about any of our policies.
If you have any further concerns, do not hesitate to contact me at [email protected]
Marketing representative ([email protected], ).
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