Z.com negative review #41474 by john.tezuka@g... on May 2019
Z.com got a negative review on
-anonymous- ( john.tezuka@g... )
This company discreetly skyrockets the price every year. I renewed my subscription one year and noticed the price had increased but that it was a one-time thing; however, they did it again during the second renewal and I decided to cancel. They increased the price 30-50% EVERY YEAR without notifying you! And they say some BS about providing XYZ additional services that you would never need anyways... They claim their costs increase by that amount due to those additional services you dont need nor want and that justifies their price increase -- as someone who has IT knowledge I can assure you it's all BS. Everything they provide, you could get cheaper from somewhere else.
In addition, they have TERRIBLE customer support. It's only good during sign-up, but will quickly change after you pay. I used this host in Thailand for my site due to Z.com claims that there would always be an english-speaking staff member to speak to in case I needed any support, but it turned out to be a complete lie. Every time, they would call and email me in Thai and when I responded in English they would say they'd get back to me and never did. Even when I had Thai-support staff talk to them, they weren't very nice either.
I highly recommend not using this company unless they have more sensible, competitive pricing -- their UI, support and everything else is as bad or worse than others, so dont pay for more.
In addition, they have TERRIBLE customer support. It's only good during sign-up, but will quickly change after you pay. I used this host in Thailand for my site due to Z.com claims that there would always be an english-speaking staff member to speak to in case I needed any support, but it turned out to be a complete lie. Every time, they would call and email me in Thai and when I responded in English they would say they'd get back to me and never did. Even when I had Thai-support staff talk to them, they weren't very nice either.
I highly recommend not using this company unless they have more sensible, competitive pricing -- their UI, support and everything else is as bad or worse than others, so dont pay for more.
43 out of 47 users found this review to be helpful!