Surfshark negative review #45037 by apple2pop@h... on Dec 2019
Surfshark got a negative review on
-anonymous- ( apple2pop@h... )
Don’t buy Surfshark services if you are in China. Surfshark VPN simply DOES NOT work in China.
If you live in the USA and need a cheap VPN, why not. But if you are in China, I strongly advise against buying Surfshark VPN. I made the mistake myself, and after three months with intermittent to no connection through Surfshark VPN, I had to buy another VPN. I simply could not stay longer without access to the Internet. Surfshark says that they provide customer service to help you access the Internet: I have spent countless hours making technical operations on my iPhone and my laptop to try to have the service work, but it does not work. Surfhshark is down during weeks at a time, without the possibility to access to Internet.
I usually don’t post reviews online, but I must say that my experience with Surfshark has been awful and I do not recommend using their services.
After buying a new VPN, I requested a refund for my Surfshark service, since it does not work. They declined it, arguing that they could give technical support to help their VPN work. It simply does not work, regardless of the hours spent trying to make it work. I feel like I ordered a whole meal, and Surfshark only delivered the appetizer. It failed to deliver the main course, but refuses to refund the meal. Bad customer service.
Go with other more serious and reliable VPN are you are in China.
If you live in the USA and need a cheap VPN, why not. But if you are in China, I strongly advise against buying Surfshark VPN. I made the mistake myself, and after three months with intermittent to no connection through Surfshark VPN, I had to buy another VPN. I simply could not stay longer without access to the Internet. Surfshark says that they provide customer service to help you access the Internet: I have spent countless hours making technical operations on my iPhone and my laptop to try to have the service work, but it does not work. Surfhshark is down during weeks at a time, without the possibility to access to Internet.
I usually don’t post reviews online, but I must say that my experience with Surfshark has been awful and I do not recommend using their services.
After buying a new VPN, I requested a refund for my Surfshark service, since it does not work. They declined it, arguing that they could give technical support to help their VPN work. It simply does not work, regardless of the hours spent trying to make it work. I feel like I ordered a whole meal, and Surfshark only delivered the appetizer. It failed to deliver the main course, but refuses to refund the meal. Bad customer service.
Go with other more serious and reliable VPN are you are in China.
72 out of 83 users found this review to be helpful!