Name Cheap negative review #45955 by admin@l... on Feb 2020
Name Cheap got a negative review on
4600 East Washington Street, Suite 305
Phoenix , CA 85034 US
☎ Phone +16613102107[no phone support]
📧 support@n...-anonymous- ( admin@l... )
Namecheap screwed us over royally. We decided to transfer our hosting from AWS to namecheap but before we did it we emailed them telling them do not: 1. crash the site 2. do not make it live till everything was working. The nightmare starts there.
Bear in mind we have an investor meeting with a major silicon valley VC firm in 2 days. We also have over 400 customers. I continue...
At 4am (almost 2 days after the "migration" started by them) they told us it was all done thanks for choosing namecheap. It wasn't done. Not even close. SSL wasn't there, URLs were all wrong, our dashboard wasn't appearing. So I started chatting with them. At 12pm nothing was fixed. Even after 3 chats and them telling me it was done.
At noon - they fixed our SSL. 1 hour later, it was gone again. All our internal URLs were broken and they told me "its ok, its just because the domain is still catching up, it will only take 2 more hours." At 5pm nothing was better and I was getting tired after all I had been on the chat now since 4 am - 13 hours!
So my lead dev started helping me - well they blocked me out of my account - and mistreated me like a criminal in the process. Support hung up on me two times. Now, the USA is waking up, its 9pm my time in Singapore and I have officially been on the chat going on 17 hours.
They said they would respond to the support ticket in 2 hours but now its been over 3. We have customer complaints coming in, requests for refunds, we had to reschedule our investor meeting and they have wasted my resources. They have cost us thousands and possible pre-series A.
They literally have held us hostage and possibly damaged us beyond repair and at a pivotal moment for the company.
NEVER USE NAMECHEAP. Your entire business, employees and customers will suffer and they wont care one bit.
They will say the same thing over and over "were sorry, it must be frustrating"
Bear in mind we have an investor meeting with a major silicon valley VC firm in 2 days. We also have over 400 customers. I continue...
At 4am (almost 2 days after the "migration" started by them) they told us it was all done thanks for choosing namecheap. It wasn't done. Not even close. SSL wasn't there, URLs were all wrong, our dashboard wasn't appearing. So I started chatting with them. At 12pm nothing was fixed. Even after 3 chats and them telling me it was done.
At noon - they fixed our SSL. 1 hour later, it was gone again. All our internal URLs were broken and they told me "its ok, its just because the domain is still catching up, it will only take 2 more hours." At 5pm nothing was better and I was getting tired after all I had been on the chat now since 4 am - 13 hours!
So my lead dev started helping me - well they blocked me out of my account - and mistreated me like a criminal in the process. Support hung up on me two times. Now, the USA is waking up, its 9pm my time in Singapore and I have officially been on the chat going on 17 hours.
They said they would respond to the support ticket in 2 hours but now its been over 3. We have customer complaints coming in, requests for refunds, we had to reschedule our investor meeting and they have wasted my resources. They have cost us thousands and possible pre-series A.
They literally have held us hostage and possibly damaged us beyond repair and at a pivotal moment for the company.
NEVER USE NAMECHEAP. Your entire business, employees and customers will suffer and they wont care one bit.
They will say the same thing over and over "were sorry, it must be frustrating"
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