Site Ground negative review #51513 by -anonymous- on Nov 2020
Site Ground got a negative review on
-anonymous- ( -hidden- )
All this happened in arround 6 hours.
I had in the beginning a very good chat and I told the sales department that I wasn't very happy with my server (other hosting company) at the moment. The sales department adviced me and together we decided to go for a plan. But I explained the exact details of my requirements and this was according to him no problem. I could also test 2 websites which has a large data. After this I paid directly and we would afterwards upgrade for huge pack for arround 500 GB.
When I was migrating the 2 sites it took very long for any movement so I contacted the customer service, I had a chat with them, now they said the pacckage was too low that I had to upgrade. I told them this wasn't the agreement. They insisted that I first did the payment. I told them this was the fault siteground and they had to fix wat they had promised.
The person who has helped me was very nice, but the solution he had to provide wan't satisfying. Making mistakes can be but it is more how people solve this. Selling is also no problem it is more how you keep people satisfied.
Sorry to say but Siteground is in my eyes focused on selling then serving.
Never the less, they have lost a customer with a potential of paying thousands of dollars each month.
I had in the beginning a very good chat and I told the sales department that I wasn't very happy with my server (other hosting company) at the moment. The sales department adviced me and together we decided to go for a plan. But I explained the exact details of my requirements and this was according to him no problem. I could also test 2 websites which has a large data. After this I paid directly and we would afterwards upgrade for huge pack for arround 500 GB.
When I was migrating the 2 sites it took very long for any movement so I contacted the customer service, I had a chat with them, now they said the pacckage was too low that I had to upgrade. I told them this wasn't the agreement. They insisted that I first did the payment. I told them this was the fault siteground and they had to fix wat they had promised.
The person who has helped me was very nice, but the solution he had to provide wan't satisfying. Making mistakes can be but it is more how people solve this. Selling is also no problem it is more how you keep people satisfied.
Sorry to say but Siteground is in my eyes focused on selling then serving.
Never the less, they have lost a customer with a potential of paying thousands of dollars each month.
56 out of 59 users found this review to be helpful!