Go Daddy negative review #5314 by Dan Harvell (circuitswell@y...)
Go Daddy got a negative review on
Dan Harvell ( circuitswell@y... )
I am a musician and a photographer. Music files and photographs can take up a lot of space. This is why I went with GoDaddy's hosting plan that not offers the space I needed, but also the bandwidth.
On the rare occasion that I would run into a snag, the GoDaddy support team was able to answer my questions with speed and accuracy. That is, until the day I called with a real PROBLEM.
Wishing to offer my new CD as various quality digital downloads, I uploaded a 113MB ZIP file, containing 13 tracks encoded at 256kbps/stereo. The upload to my server seemed to go off without a hitch, as I was able to unarchive the file into a directory on the server, itself (proving that the file was intact and functional). I wrote the PHP script that would initiate the file download and tested it on my test server (a LAMP server, much like the ones that GoDaddy use). On my test server, the script and the download performed, perfectly. Happy with the script, I uploaded script and target file to my GoDaddy server.
GoDaddy's servers would terminate the download with 1-2% of the download remaining. This would, of course, result in an incomplete (and therefore, corrupt) ZIP file... completely unusable.
I contacted GoDaddy's support to help troubleshoot why their servers would prematurely terminate the download, but all the tech support would do is blame my script or blame my file as being corrupt. No matter how many times I would prove that both, script and file, were good, they would come up with excuses as to why it is MY fault, rather than fix the problem.
As of right now, the problem is still unresolved.
My contract with GoDaddy is up in 2 months. If they do not have the problem figured out by then, they have just lost a customer.
Save yourselves the trouble... find a host that will work with you. Not against you!
On the rare occasion that I would run into a snag, the GoDaddy support team was able to answer my questions with speed and accuracy. That is, until the day I called with a real PROBLEM.
Wishing to offer my new CD as various quality digital downloads, I uploaded a 113MB ZIP file, containing 13 tracks encoded at 256kbps/stereo. The upload to my server seemed to go off without a hitch, as I was able to unarchive the file into a directory on the server, itself (proving that the file was intact and functional). I wrote the PHP script that would initiate the file download and tested it on my test server (a LAMP server, much like the ones that GoDaddy use). On my test server, the script and the download performed, perfectly. Happy with the script, I uploaded script and target file to my GoDaddy server.
GoDaddy's servers would terminate the download with 1-2% of the download remaining. This would, of course, result in an incomplete (and therefore, corrupt) ZIP file... completely unusable.
I contacted GoDaddy's support to help troubleshoot why their servers would prematurely terminate the download, but all the tech support would do is blame my script or blame my file as being corrupt. No matter how many times I would prove that both, script and file, were good, they would come up with excuses as to why it is MY fault, rather than fix the problem.
As of right now, the problem is still unresolved.
My contract with GoDaddy is up in 2 months. If they do not have the problem figured out by then, they have just lost a customer.
Save yourselves the trouble... find a host that will work with you. Not against you!
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