Site Ground negative review #53721 by mjbarrin on Mar 2021
Site Ground got a negative review on
mjbarrin ( -hidden- )
displeased.
I tried to sign up at your website. There was three steps, and I never got passed the second. I provided my personal details, but when I got to step 2 and someone was to verify my phone number, it couldn't be done. I went out and bought a new SIM card, and put a lot of money on it, and then tried to sign up again, but you're site could not contact me to verify my phone number. Then I found out that my credit card was charged both times I that I tried to sign up, even though I never got a chance to. I was told however that the money would be refunded to me. After some time it was, but it caused me to get very concerned, because there is literally no one that I could talk to on the phone.. only by chat. And when I asked to speak to a supervisor about my card being charged, I was told I couldn't over and over again. That made me think that the company was really going to keep the money they charged me. I checked with my Bank, and they were going to report a fraud, and everything got out of hand. If Siteground would have just let me speak to someone, or if they would have at least communicated with me by email telling me that the money was going to be refunded - not through chatting, but by email, because then you have a record of what is going on. I understand that a chat box, like this one, is probably more efficient and keeps you from dealing with irate customers, but the further away we get from the "human" side of how we communicate with each other as people, the less precise we can evaluate our conversations with the other person, which leads to distrust, and unnecessary law suites and everything else. Even if you hire someone from another country to answer your phones, if it is an issue of cost, that would still help. But making little chat boxes like these are such a turn off, and such an impersonal way to communicate, that I would rather get a message from a pigeon. That would feel more human than this way of doing business.
I tried to sign up at your website. There was three steps, and I never got passed the second. I provided my personal details, but when I got to step 2 and someone was to verify my phone number, it couldn't be done. I went out and bought a new SIM card, and put a lot of money on it, and then tried to sign up again, but you're site could not contact me to verify my phone number. Then I found out that my credit card was charged both times I that I tried to sign up, even though I never got a chance to. I was told however that the money would be refunded to me. After some time it was, but it caused me to get very concerned, because there is literally no one that I could talk to on the phone.. only by chat. And when I asked to speak to a supervisor about my card being charged, I was told I couldn't over and over again. That made me think that the company was really going to keep the money they charged me. I checked with my Bank, and they were going to report a fraud, and everything got out of hand. If Siteground would have just let me speak to someone, or if they would have at least communicated with me by email telling me that the money was going to be refunded - not through chatting, but by email, because then you have a record of what is going on. I understand that a chat box, like this one, is probably more efficient and keeps you from dealing with irate customers, but the further away we get from the "human" side of how we communicate with each other as people, the less precise we can evaluate our conversations with the other person, which leads to distrust, and unnecessary law suites and everything else. Even if you hire someone from another country to answer your phones, if it is an issue of cost, that would still help. But making little chat boxes like these are such a turn off, and such an impersonal way to communicate, that I would rather get a message from a pigeon. That would feel more human than this way of doing business.
65 out of 71 users found this review to be helpful!