Blue Host negative review #8732 by Eileen (n_b0dy@h...) on Jan 2010
Blue Host got a negative review on and one official response on
Eileen ( n_b0dy@h... )
I was subscribed to bluehost for almost 2 to 3 years. But recently I had some problems with my files on the server being edit or go missing. Suddenly my admin panel will not be working. For the first round, i re-uploaded my admin panel and did not contact bluehost. But after sometime not even logging into my ftp account, the missing file problem arise again. This time i contacted bluehost. I understood from some articles that their server was hacked recently and when i mentioned that in my email, they told me its not their fault but its my files that is not secured. I told them i'm just a layman user, i just upload my files to their server and just hope my web site works. What is this about securing my files? They did not say more on how they can help me and from their emails i could tell they do not wish to help. I told them if this is the case I would like to move my files to another hosting and they gladly ask me to go ahead with the migration to another hosting. I am not sure if they even moved an inch to show that they like to help, instead pushes the problem to their subscribers. We are just users that upload our web site to their server and hope it runs, I think its minimum for hosting companies to ensure that no unauthorized users gets to the files on their server. I hope the people who wish to apply for bluehost be aware of what they will do to their customers and will not end up like me. Now they tell me they do not backup my files and i am going to sort out the problems with the site myself. At the same time i am sourcing for a new hosting. I am running an ecommerce site, so because of all these I had to halt my online business. I really hope the users out there get to know about this.
BlueHost provides security for all servers. However it is up to the end user to ensure that any 3rd party applications, scripts etc. are kept up to date to prevent your site from being hacked. We provide SimpleScripts for free to all our customers which will alert you when a new version or security update is made available but it falls on the customer to actually update it. We perform courtesy backups of your data as well but it is also recommended that you perform backups to your local system.
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