✔ Brontobytes review
9 user reviews; 1 support response; 0 testimonials; 15 products, 1 promotion, 3 social accounts; 19,260 domains, Alexa #770793; 📆 listed 2007 (#5998)👪 Most Recent Customer Reviews
📅
-anonymous- (sales@p...) / pipeworkpieces.com
😁 I’ve never had better support every step of the way moving host, brontobytes was there to help me. And I have never had my website be so fast and efficient. Support is always there for me, and the smallest question gets answered and or resolved very fast.
So happy I changed hosts to Brontobytes.
So happy I changed hosts to Brontobytes.
📅
Maria (webmaster@p...) / paphoseducentre.com
😁 Great host
Having come from a really crap host, using brontobytes is a privilege. The support is great, the load speed is great, and the uptime is also great.
Having come from a really crap host, using brontobytes is a privilege. The support is great, the load speed is great, and the uptime is also great.
📅
Neophytos (neopan@l...) / hotarcade.us
😁 Great experience!
I have had nothing but great experiences with Brontobytes.com. My website has never really been down. Their Support is helpful and intelligent.
I have had nothing but great experiences with Brontobytes.com. My website has never really been down. Their Support is helpful and intelligent.
MORE REVIEWS
📄 Overview
🔧 Services: Web HostingDomain Registration📜 About Brontobytes
Brontobytes Network, Europe's trusted internet service provider offers quality web hosting and domain names.Our affordable web hosting makes Brontobytes the best place to host your business or personal web site. All web hosting plans are complete and all-inclusive, reliable solutions for everyone, packed with superior customer support.
Brontobytes commitment to providing affordable web hosting solutions with feature-rich plans enables customers to have a stress free hosting experience.
Why Us
Brontobytes will remain committed to delivering the best value in European web hosting by providing a safe, reliable and efficient process to create an Internet presence. All with a price structure driven by value.
1. Trust, Quality & Reliability
Trust, quality, and reliability have made us one of the largest, most recommended web hosting companies in Europe! With Brontobytes, you can feel confident that you will receive rock-solid hosting with the customer service you expect and deserve.
2. Consistently Lower Prices
Consistently lower prices on everything we offer! It starts with affordable web hosting. But it extends to everything else we offer. Like domain names, SSL certificates and more. And we're constantly developing more, lower-cost ways to improve your web hosting experience.
3. Around-The-Clock Support
Brontobytes is strongly committed to providing a high level of support to our customers! We can be reached 24 hours a day, 7 days a week. If you need help at any time, our customer care team is always ready to answer your questions.
4. Fast Network & Servers
Our servers are connected to the internet at high speed! Backbone includes redundant OC-48 connection for efficient and reliable high-speed performance in facility with 24 hours staff on site. Our powerful Dual Quad Core servers use RAID10 to ensure the highest performance and data integrity with enterprise class SAS drives and DDR3 EEC FB RAM.
5. Service Level Guarantees
We are committed to maintain a high quality standard! If for any reason we do not measure up to your expectations, our TOS includes 99.9% Uptime Guarantee and 30 Day Money Back Guarantee.
6. Fierce Protection of Your Personal Information
We do our best to prevent your data from being "mined." And unlike some of our competitors who will happily sell your information to anyone for a price, we will never under any circumstance make it available to third parties, unless legally required to do so.
7. Easy-to-use Control Panel
We use the latest "stable" version of cPanel available and is packed with features! cPanel, is thought by most web hosting clients to be the best control panel in the industry. With the use of cPanel, Add/Modify/Terminate things like Subdomains, Email accounts, MySQL databases etc, can be done with a simple click of a button.
8. Web Development & E-Commerce Tools
Each web hosting account includes Free of charge web development and e-commerce tools, like WordPress, OpenCart, Fantastico Scripts Library, AgoraCart, CubeCart, osCommerce, Zen Cart and much more, that can be auto installed with just a few mouse clicks.
9. A Company You Can Trust
Brontobytes has been providing affordable, feature-rich hosting since 2004! We have grown to be a healthy, profitable and stable company. We're here to stay! We'll be serving web sites as long as our customers want us to.
10. Customer Satisfaction Guarantee
In today's marketplace there are a lot of web hosting operations, but what sets us apart from the rest is our dedication to providing our customers with stress free hosting experience. Our carefully planned packages are catered to provide our customers with hassle free start up's and a customer service you can count on, whenever you need it.
🌏 Server locations:
Berlin Amsterdam London Toronto New York Los Angeles Salt Lake City Miami Chicago Dallas
📢 Special pages
Website research for Brontobytes on September 5, 2022 by WebHostingTop
Coupons🎁 Promotions
This special 10off applies to all our hosting plans, coupon code 10off - 🔖 No time limit
Visit website brontobytes.comYou can directly submit your coupon here!
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Plans📤 Brontobytes Website Products
| 🔧 Managed - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Web Hosting: Economy | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0  Brontobytes' Economy Hosting Plan is ideal for most individuals. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High end Intel CPU 🔗 Plan URL : https://www.brontobytes.com/web-hosting.php | €3.16/mo. | 10 GB SSD | 250 GB | 1 / 1 | |
| Web Hosting: Deluxe | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat 🔌 Hosted domains : 3 🆓 Free domains : 1 📌 Dedicated IPs : 0 Brontobytes' Deluxe Hosting Plan is ideal for small and medium sized businesses. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High end [...] 🔗 Plan URL : https://www.brontobytes.com/web-hosting.php | €5.66/mo. | 25 GB SSD | unmetered | 1 / 3 | |
| Web Hosting: Ultimate | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 Brontobytes' Ultimate Hosting Plan is ideal for small and medium sized businesses. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High [...] 🔗 Plan URL : https://www.brontobytes.com/web-hosting.php | €7.55/mo. | unlimited SSD | unmetered | 1 / unlimited | |
| Business Hosting: Prime | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat Other features : Tailored for businesses as it offers more server resources than Economy, Deluxe, and Ultimate plans, and has additional speed optimizations. 🔋 RAM : 3000 MB 💪 CPU : 2 CORES 🔌 Hosted domains : 3 🆓 Free domains : 1 📌 Dedicated IPs : 0  Brontobytes' Prime Hosting Plan is ideal for small and medium sized businesses. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High end [...] 🔗 Plan URL : https://www.brontobytes.com/business-hosting.php | €12.66/mo. | 25 GB SSD | unmetered | 3 GB / 0 | |
| Business Hosting: Premium | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat Other features : Tailored for businesses as it offers more server resources than Economy, Deluxe, and Ultimate plans, and has additional speed optimizations. 🔋 RAM : 6000 MB 💪 CPU : 3 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 Brontobytes' Premium Hosting Plan is ideal for small and medium sized businesses. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High end [...] 🔗 Plan URL : https://www.brontobytes.com/business-hosting.php | €22.16/mo. | 50 GB SSD | unmetered | 6 GB / 0 | |
| Business Hosting: Enterprise | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : Wordpress, Fully Managed, E-Commerce ✍️ Support Options : Email, Help Desk, Live Chat Other features : Tailored for businesses as it offers more server resources than Economy, Deluxe, and Ultimate plans, and has additional speed optimizations. 🔋 RAM : 9000 MB 💪 CPU : 4 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 Brontobytes' Enterprise Hosting Plan is ideal for medium and large sized businesses. If you need an affordable, reliable place to host your site with friendly customer support, you've come to the right place.Server Specs Provided:High [...] 🔗 Plan URL : https://www.brontobytes.com/business-hosting.php | €34.83/mo. | 50 GB SSD | unmetered | 9 GB / 0 | |
| 🔧 VPS - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| VPS 0.5GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, No cPanel with this plan (upgrade to a higher plan). 🔋 RAM : 500 MB 💪 CPU : 1 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  SSD Disks: Insanely FastSuper fast, high reliability, local RAID, Solid State Disks operating at up to 100,000 iOPS ensure that your applications run quickly and data is served to your users at lightning speed. Friendly Support: Helping [...] 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €10.99/mo. | 25 GB SSD | 2 TB | 500 MB / 0 | |
| VPS 1GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 1000 MB 💪 CPU : 2 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €18.99/mo. | 50 GB SSD | 3 TB | 1 GB / 0 | |
| VPS 2GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 2000 MB 💪 CPU : 4 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €35.99/mo. | 80 GB SSD | 4 TB | 2 GB / 0 | |
| VPS 4GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 4000 MB 💪 CPU : 4 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €49.99/mo. | 100 GB SSD | 5 TB | 4 GB / 0 | |
| VPS 8GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 8000 MB 💪 CPU : 4 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €79.99/mo. | 200 GB SSD | 6 TB | 8 GB / 0 | |
| VPS 16GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 16000 MB 💪 CPU : 4 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €99.99/mo. | 120 GB SSD | 7 TB | 16 GB / 0 | |
| VPS 32GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 32000 MB 💪 CPU : 8 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €159.99/mo. | 250 GB SSD | 8 TB | 32 GB / 0 | |
| VPS 48GB | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔨 Control Panel : CPanel 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Live Chat Other features : Snapshot or rsync backups optional, Softaculous optional, cPanel optional. 🔋 RAM : 48000 MB 💪 CPU : 8 CORES 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.brontobytes.com/vps-hosting.php | €219.99/mo. | 500 GB SSD | 9 TB | 48 GB / 0 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer ✍️ Support Options : Email, Help Desk, Live Chat  .net €14.99EUR 1 Year .org €13.99EUR 1 Year .biz €17.69EUR 1 Year .info €19.29EUR 1 Year .academy €31.99EUR 1 Year .asia €15.49EUR 1 Year 🔗 Plan URL : https://www.brontobytes.com/cart.php?a=add&domain=register | €12.99/yr. |
Contact information is managed by brontobytes.com representatives monogios@g..., support@b..., sales@b... [login] | Last company update:
📊 Web stats
| ⚑ Targeting: | Canada, Cyprus, France, Germany, Italy, Mexico, Spain, United Kingdom, United States |
| 📂 Details for https://www.brontobytes.com/?language=english&currency=1&languag | |
|---|---|
| 📥 Website DNS: | dns1.brontobytes.com => 109.123.86.11 ( London ) / UK-2 Limited - uk2.net dns2.brontobytes.com => 107.182.235.46 ( Providence ) / Hosting Services Inc. - midphase.com MX::brontobytes.com => 138.201.208.182 ( Berlin ) / Hetzner Online AG - hetzner.de |
| 🔨 Server Software: | Apache |
| 📌 Website IP: | 138.201.208.182 |
| 📍 IP localization: | Germany, Berlin, Berlin - see top providers in Deutschland, Berlin |
| 🔗 ISP Name, URL: | Hetzner Online AG, hetzner.de |
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📋 Brontobytes News / Press release
Brontobytes UpgradesHostingPlans - Web hosting provider Brontobytes (brontobytes.com) announced on Tuesday it has released a new set of Web hosting plans.
The company says its new plans have no limited time offer and the quality of features like support and customer service will remain above par.The first package, which is aimed at people looking to create personal Web sites, Bronto 01, offers 500MB of disk storage, 10GB a month of data transfer and 50 email accounts, whereas the Bronto 02 offers 1GB of disk storage 20GB a month of data transfers and 100 email accounts. The third package, Bronto 03, is aimed at large enterprises and offers 2GB of disk storage, 40GB a month of data transfer and 200 email accounts.Brontobytes is a European-based Web hosting provider offering Web hosting services and domain name registration to individuals and small-to-medium sized businesses.
[search all brontobytes.com news]The company says its new plans have no limited time offer and the quality of features like support and customer service will remain above par.The first package, which is aimed at people looking to create personal Web sites, Bronto 01, offers 500MB of disk storage, 10GB a month of data transfer and 50 email accounts, whereas the Bronto 02 offers 1GB of disk storage 20GB a month of data transfers and 100 email accounts. The third package, Bronto 03, is aimed at large enterprises and offers 2GB of disk storage, 40GB a month of data transfer and 200 email accounts.Brontobytes is a European-based Web hosting provider offering Web hosting services and domain name registration to individuals and small-to-medium sized businesses.
📣 Brontobytes Social Networks
https://twitter.com/Brontobytes
Highly Reliable & Insanely Fast Web Hosting & SSD VPS Servers. #Hosting & #VPS @Brontobytes
Account started from March, 2010, having already 406 tweets with 260 followers and 118 friends. Last activity on . See recent tweets:
Highly Reliable & Insanely Fast Web Hosting & SSD VPS Servers. #Hosting & #VPS @Brontobytes
Account started from March, 2010, having already 406 tweets with 260 followers and 118 friends. Last activity on . See recent tweets:
- Node.js vs Python: Understanding the Key Differences more info #webdevelopment
- The Importance of #Security in VPS Hosting for Ecommerce Websites more info #hostingindustry
- Using AR In E-commerce To Improve Customer Engagement And Retention more info #business #ecommerce
https://www.facebook.com/brontobytes/
About: Brontobytes is committed to reliable, secure and fast web hosting at an affordable price.
Check out www.brontobytes.com for more information.
Brontobytes account is having many likes, talking about them few people. Last activity on .
About: Brontobytes is committed to reliable, secure and fast web hosting at an affordable price.
Check out www.brontobytes.com for more information.
Brontobytes account is having many likes, talking about them few people. Last activity on .
No statuses until now
https://www.linkedin.com/company/brontobytes/
Brontobytes (established 2004) is a Public Company entity having 10 followers on LinkedIn and 2-10 employees, industry Internet.
Brontobytes (established 2004) is a Public Company entity having 10 followers on LinkedIn and 2-10 employees, industry Internet.
📈 Domains trend
Reviews👪 Brontobytes Customer Ratings
The quick stats of Brontobytes profile shows a note average of 9.0 out of 10, counting 9 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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| (8 = 88.89%) | |
|---|---|
| (1 = 11.11%) |
📅
Onisiforos Hadjialexandrou (info@s...) / stanzahair.com
😁 Impressed Service
I started using Brontobytes about one year ago and I'm already impressed with their service. They've always been very quick to deal with any problems. I have no complaints!
I started using Brontobytes about one year ago and I'm already impressed with their service. They've always been very quick to deal with any problems. I have no complaints!
📅
yavuz sakli (yavuz.saki@g...) / nivaturkiye.com
😁 support for board migration
Hi,
I tried to migrate my SMF board from a different host to Brontoservers to which I've heard from a friend who'd tasted the facilities and convinced himself to work with Brontobytes.
I'm no coder or some, just tried to do the right stuff via the knowledge I got from SMF support boards but I failed every time.
At last I've noticed that hosting guys at Brontobytes could give me the support for migration and they really did well, I appreciate that great help, this was beyond my abilities.
I thank you so much, you're great.
Regards
Yavuz Saklı
Hi,
I tried to migrate my SMF board from a different host to Brontoservers to which I've heard from a friend who'd tasted the facilities and convinced himself to work with Brontobytes.
I'm no coder or some, just tried to do the right stuff via the knowledge I got from SMF support boards but I failed every time.
At last I've noticed that hosting guys at Brontobytes could give me the support for migration and they really did well, I appreciate that great help, this was beyond my abilities.
I thank you so much, you're great.
Regards
Yavuz Saklı
📅
Anastasios Voultsides (voultsides@g...) / pcpower.gr
😁 So far so good
I'm on a test ride with this company and everything looks great.
Sure i will get to a long term account.
Super Speed, Super service
thanks
I'm on a test ride with this company and everything looks great.
Sure i will get to a long term account.
Super Speed, Super service
thanks
📅
Pavlos Pavlou (info@d...) / dircenter.com
😁 Brontobytes is an awesome web host. Helpful, great plans, great services, great price.
Service tickets are answered within 30 mins or faster and the guys who I have dealt with have been knowledgeable, informative and helpful in any questions I have posed.
My websites are up and running any time... possibly no downtime or none that I have seen.
The plans they offer are great. Doubt I'll ever be searching for a new web host.
Service tickets are answered within 30 mins or faster and the guys who I have dealt with have been knowledgeable, informative and helpful in any questions I have posed.
My websites are up and running any time... possibly no downtime or none that I have seen.
The plans they offer are great. Doubt I'll ever be searching for a new web host.
📅
Nikolas Alexi (nalexi@l...) / lexikkona.com
😁 I've been with Brontobytes for several years and the customer service has been fantastic. I've had no problems whatsoever since signing up.
📅
Warren Blackmore (-no email-)
😠 Dealing with Brontobytes has been a bad experience. I bailed out early as soon as I realized that entrusting my business to them would be a very foolish thing to do. I accepted the loss of some money by doing so, but things got worse. I had purchased my domain name with them, and once I had found a new hositing service, Brontobytes became invisible. They would not redirect my domain to the new nameservers, would not answer my emails (they give no telephone numbers - beware of anyone who will not list a telephone number), denied me access to my account for managing my domain. eNom tried to help but ultimately was unable to. I had to lodge a complaint with ICANN to try to get access to MY domain name. If anyone is considering doing business with these people, please think twice. There are too many alternatives out there for you to gamble on these amateurs/shysters.
🗨 Hi Warren,
I'm the new owner of Brontobytes and received an email from WHTop to log in to this account. I'm glad I did. I am not too happy to see that no one replied to you since 2009!
The first owner of Brontobytes, while perhaps being a bit dry in his answers, seemed to always deal correctly with customers, even in requests for refunds. That's only according to the ticket replies that I have read. But, I cannot verify what happened in 2009 as I cannot find you in our current system, which might not have been used in 2009. Brontobytes changed a lot in the past 11 years.
With that said, I am so sorry you had to go through that. I would never do such a thing nor any of our staff. Anyone that needs access to their domain, hosting, or anything else that is under Brontobytes' care, we immediately provide it to them and also provide explanations about how to proceed. We're that helpful!
While it says that you do not have an email address here, I hope one day you're able to [...]
✍️ Customer Service (sales@b..., 📅 ).
I'm the new owner of Brontobytes and received an email from WHTop to log in to this account. I'm glad I did. I am not too happy to see that no one replied to you since 2009!
The first owner of Brontobytes, while perhaps being a bit dry in his answers, seemed to always deal correctly with customers, even in requests for refunds. That's only according to the ticket replies that I have read. But, I cannot verify what happened in 2009 as I cannot find you in our current system, which might not have been used in 2009. Brontobytes changed a lot in the past 11 years.
With that said, I am so sorry you had to go through that. I would never do such a thing nor any of our staff. Anyone that needs access to their domain, hosting, or anything else that is under Brontobytes' care, we immediately provide it to them and also provide explanations about how to proceed. We're that helpful!
While it says that you do not have an email address here, I hope one day you're able to [...]
✍️ Customer Service (sales@b..., 📅 ).
Brontobytes -vs- 
Brontobytes -vs- 
Brontobytes -vs-